At HAIOP, we are committed to delivering your orders quickly, safely, and reliably. We have partnered with leading courier services to ensure a smooth delivery process.

Courier Partners

We use trusted courier services for both local and international deliveries:
📦 Worldwide and Pakistan Couriers: TCS, DHL, Leopard Courier, TRAX
📦 Local Couriers (Karachi Only): Bykea Courier, Indrive Courier

Worldwide Delivery

🌍 Yes! We deliver worldwide to bring high-quality eyewear right to your doorstep. Some of our popular shipping destinations include:

• United Kingdom 🇬🇧
• Austria 🇦🇹
• Europe & Other Regions 🌍

For other countries, please contact us for shipping availability and costs.

Delivery Methods

We only use reliable, registered couriers to ensure your order arrives safely and securely. You will receive a tracking number after dispatch, allowing you to monitor your shipment in real time.

📍 Track Your Order: You will receive email updates at every step, so you always know where your parcel is!

Delivery Costs & Timeframes

💰 Shipping Charges:

• United Kingdom: $3.50
• Rest of the World: $11.95 (may vary based on location—contact us for a quote)

⏳ Estimated Delivery Times:

• Local (Karachi): 1-3 business days
• National (Pakistan-wide): 3-5 business days
• International: 7-14 business days (depending on destination and customs)

📌 Note: Delivery times may vary due to customs clearance and external factors.

Order Tracking & Notifications

📧 You will receive multiple email updates throughout your shopping journey, including:
✔ Order Confirmation – As soon as you place your order.
✔ Shipping Confirmation – Once your order has been dispatched, including a tracking number.
✔ Real-Time Tracking – Follow your package’s journey online.

📦 Check Order Status Anytime:
You can log into your account to track your order's progress at any time.

Store Pickup

Physical Store Pickup: We currently offer in-store collection, With your order number and email and phone access need too.

Returns & Refund Policy

Hassle-Free 14-Day Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return the item within 14 days of receiving it.

🔹 Return Conditions:
✔ Item must be unused, undamaged, and in original packaging.
✔ You must return the item via a registered courier to ensure safe delivery.
✔ Customers are responsible for return shipping costs.

❌ We are not responsible for lost or damaged return shipments.

How to Return an Item?

1️⃣ Fill Out the Return Form – Log into your account and complete the return request form within 14 days.
2️⃣ Ship the Item – Pack the product safely and send it via a tracked courier service.
3️⃣ Send Us the Tracking Details – Email us the tracking number for verification.
4️⃣ Refund/Exchange Processing – Once we receive the item, we will process your refund or exchange within 2-3 business days.

📧 Need Help? Contact us through our Contact Us page or email us at info@haiop.com.

Received a Damaged or Incorrect Item?

🔹 Damaged or Faulty Item:

• If your order arrives damaged, please take a photo and email it to us with your order number.
• We will arrange for a replacement or full refund immediately.

🔹 Wrong Item Received:

• If you received an incorrect order, contact us with your order number and a photo of the item.
• We will arrange for a replacement or refund and cover the return shipping cost.

When Does the 14-Day Return Period Start?

⏳ The return period begins on the day you receive your order.

At HAIOP, your satisfaction is our top priority! If you have any questions, feel free to reach out to us anytime.

📞 WhatsApp: 0213-664-0874